What is Customer Communications Management?
Whether it is providing a consistent message, ensuring all communications go out on time, or inspiring effective collaboration between teams. Customer communications [...]
What is Digital Trust?
Digital trust is defined by the amount of confidence that consumers have in technology, people, and processes to create a secure digital [...]
RPA in a Typical Organisation
This blog post is a quick review of how Robotic Process Automation (RPA) software is deployed as a solution, some five years [...]
CapEx to OpEx: The Impact on Customer Communications
2020 will go down in History as a seminal Year for so many reasons, the key one being the impact that Coronavirus [...]
Sefas is Recognised as a Global CCM Leader
I am proud to share with you that Sefas has been named as a 2021 leader in Customer Communications Management by independent [...]
Sefas is Recognised as a Global Customer Communications Management Leader
I am proud to share with you that Sefas has been named as a 2021 leader in Customer Communications Management (CCM) by [...]
Sefas’s Hybrid Mail Solution Supports Students During the Pandemic
HC Hubmail, Sefas's hybrid mail solution supporting students to overcome digital disconnection during the pandemic Docaposte, a trusted third party in the [...]
Artificial Intelligence at the Sefas Lab
Deep learning to optimise the recovery of your document flows in Harmonie Communication Suite One of Sefas’s historic businesses is the automated [...]
“Remote First” – Unlocking Customer Journeys
I recently read a published report describing how the COVID-19 pandemic will accelerate Digital Financial Services; significantly, the report highlighted the need [...]
COVID-19: Docaposte and Sefas mobilised to offer their customers solutions adapted to the health crisis
Lockdowns imposed overnight has led millions of businesses of all sizes to find the most appropriate solutions to their business needs. Organisations [...]