What Are The Hidden Benefits Of Customer Complaints?
How your business can take advantage of customer complaints As a business owner, it can be hard to focus on the negatives [...]
5 Key Points on the Future of CXM Technology
The future of CXM (Customer Experience Management) technology is bright, with it being one of the fastest-growing ERP solutions available to businesses [...]
7 Surefire Ways to Create Effective B2B Customer Communications
7 Surefire Ways to Create Effective B2B Customer Communications Trying to stand out in the world of business can be hard these [...]
Aspire CCS Releases Their 2022 Leaderboard for CCM
Sefas recognised as an international leader on the 2022 CCM Leaderboard Aspire, an independent analyst specialising in the "Customer Communications Management" (CCM) [...]
What is Omnichannel Communication?
Developing a sound business and customer communication strategy, evolving around up to date technology advancements and industry changes, is essential to staying [...]
What is A Document Management System?
When working with different file formats, on your own, or as a team, things can get fiddly. Some file formats are incompatible [...]
What is Customer Communications Management?
Whether it is providing a consistent message, ensuring all communications go out on time, or inspiring effective collaboration between teams. Customer communications [...]
What is Digital Trust?
Digital trust is defined by the amount of confidence that consumers have in technology, people, and processes to create a secure digital [...]
RPA in a Typical Organisation
This blog post is a quick review of how Robotic Process Automation (RPA) software is deployed as a solution, some five years [...]
CapEx to OpEx: The Impact on Customer Communications
2020 will go down in History as a seminal Year for so many reasons, the key one being the impact that Coronavirus [...]